Appointments
View upcoming appointments and receive reminders before each visit.
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Go to Appointments
Click Appointments in the portal navigation. You'll see all upcoming appointments across all your pets, sorted by date.
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View appointment details
Click any appointment to see the date, time, location, attending vet, and reason for the visit. Some clinics include a preparation checklist (e.g. fasting instructions before surgery).
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Confirm, cancel, or request a change
If your clinic has enabled online confirmations, you can confirm attendance directly in the portal. You can also cancel an upcoming appointment yourself, right from the portal. It takes effect immediately, with no need to wait on a reply. If it's a recurring series (e.g. weekly daycare or training), you can cancel just that one, all future ones, or the whole series. To reschedule instead, use the Message the clinic button on the appointment detail page, or call the clinic directly.
Reminders
Chartling sends an automatic reminder the day before your appointment, on whichever channel(s) you've opted into (email and/or SMS). Clinics can adjust this timing, so ask yours if you're not sure what to expect.
To opt out of reminders or change your notification preferences, go to Account settings → Notifications.
Past appointments
Past appointments are also listed under the Appointments tab, marked as completed. Click any past appointment to see the discharge summary from that visit. This is a quick way to find a specific visit without scrolling through the full Visits list.
FAQ
Online booking availability depends on your clinic. If enabled, you'll see a Book an appointment button in the portal. Otherwise, call the clinic to schedule.
Open the appointment and click Cancel. It only works on an upcoming, still-scheduled appointment, and it takes effect right away, with no staff action required. Give as much notice as possible so the slot can be rebooked.
Contact your clinic to correct the details. The portal reflects what was entered by clinic staff. If the date, time, or pet is wrong, they can update it and the change will appear in your portal.
Appointments appear in the portal only if your clinic scheduled them in Chartling. If the clinic uses a separate scheduling system, those appointments won't be visible here. Check with your clinic if you're unsure.