Appointments
View upcoming appointments and receive reminders before each visit.
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Go to Appointments
Click Appointments in the portal navigation. You'll see all upcoming appointments across all your pets, sorted by date.
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Check the details
Each appointment listed shows the date and time, your pet's name, the appointment type, and the reason for the visit, along with its status (awaiting confirmation, confirmed, or declined). If it's part of a recurring series, a "Repeats" badge shows next to it.
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Cancel or request a change
You can ask to cancel a confirmed appointment right from the portal, up to a cutoff your care team sets before the visit. That sends a request. The appointment stays booked until your care team confirms the cancellation by email. Inside the cutoff, the portal will tell you whether you can still cancel yourself (sometimes for a fee your care team sets) or need to call your care team directly. A request that hasn't been confirmed yet (still "Awaiting confirmation") can be withdrawn immediately, and changed too (except boarding requests, which you cancel and request again), since nothing is booked yet. To reschedule a confirmed vet visit, cancel it and request a new time, or call your care team. Daycare, grooming, and boarding bookings also let you request to move a confirmed date, which your care team then approves.
Requesting an appointment or a stay
If your clinic has online booking turned on, click Request appointment (or Request a booking) on the Appointments page. Pick a pet and a service, then a date and time. For an overnight service like boarding, pick a check-in date and the number of nights instead of a single time slot.
Booking a stay (boarding, or any overnight service) shows an optional Boarding details section on the confirm step: belongings, feeding instructions, a medication schedule, and an emergency contact, plus any add-ons your clinic offers (bath, extra playtime, and similar). This is the one place to enter that information, whether you're booking a single stay or a recurring one.
Submitting a request doesn't confirm it. It lands with clinic staff to review, and you'll get one confirmation email, in your clinic's local time, once they approve it. That email links back to Appointments here in the portal, where the confirmed appointment or stay will appear.
Each care team sets its own cancellation window, 24 hours by default. Inside that window, the request step above no longer applies: some let you cancel anyway for a posted late-cancellation fee, charged to your account; others ask you to call instead. The portal tells you which applies when you try to cancel.
Reminders
Chartling sends an automatic reminder the day before your appointment, on whichever channel(s) you've opted into (email and/or SMS). Clinics can adjust this timing, so ask yours if you're not sure what to expect.
To opt out of reminders or change your notification preferences, go to Account settings → Communication preferences.
Past appointments
Past visits are shown separately from upcoming ones on the Appointments page, marked with their completed status. Your discharge summary from a past visit is on the pet's own page, under After your visit: home care, not on the appointment itself.
FAQ
Online booking availability depends on your care team. If enabled, you'll see a Request appointment button in the portal (see Requesting an appointment or a stay above). Otherwise, call your care team to schedule.
Find it on the Appointments page and click Cancel. If it's far enough ahead of the visit, this sends a cancellation request that your care team confirms by email. Your appointment stays booked until they do. Closer to the visit, the portal will offer a self-serve cancellation (possibly with a late cancellation fee, if your care team charges one) or tell you to call your care team. A request that hasn't been confirmed yet cancels immediately, since it was never booked. Give as much notice as possible so the slot can be rebooked.
Once your care team has confirmed an appointment or booking, they've held that slot for you, so cancelling it is a two-sided decision, not a one-click undo. You'll be notified as soon as they approve or decline it. If you're close enough to the appointment time, the request step doesn't apply. See the note above about the cancellation window.
Contact your care team to correct the details. The portal reflects what was entered by clinic staff. If the date, time, or pet is wrong, they can update it and the change will appear in your portal.
Appointments appear in the portal only if your care team scheduled them in Chartling. If your care team uses a separate scheduling system, those appointments won't be visible here. Check with your care team if you're unsure.
Bookings, costs and calendar
If your pet stays, plays or gets groomed with a boarding, daycare, grooming or training business, the portal calls these Bookings. Clinics call them appointments. They work the same way.
- Request a booking: shows only the services your business offers. Boarding opens the booking page already signed in and filled in for you.
- Estimated cost: the card at the top shows your current or next visit only, with a line for each night or service, any add-ons, the deposit you already paid, and what is left to pay at pickup. Later bookings are listed below with their own prices.
- Add to calendar: every upcoming booking has an Add to calendar button that works with Apple, Google and Outlook calendars. In settings you can also subscribe, so moved or cancelled bookings update on your phone automatically.
- Price list: open Prices in the portal menu to check what services and add-ons cost.