Account & login
Manage your sign-in credentials and notification preferences.
Signing in
You can sign in to Chartling with:
- Google: click Continue with Google and select the Google account associated with your Chartling account. No password needed.
- Email and password: enter the email address your clinic or the portal invitation used, plus the password you set up.
If you signed up with Google, always use Continue with Google. If you try to sign in with email and password later, you may land on a separate account. If you're unsure which method you used, try Google first.
Clinic staff sign in at chartling.io/login
Pet owners sign in through their clinic's portal link
Changing your email
Clinic staff: click the Settings icon in the sidebar, then Your profile. Under Change email, enter the new address and send. Confirmation links go to both your current and new address, and the change takes effect once both are confirmed.
Pet owners: your sign-in email isn't self-serve. Contact your veterinary clinic and ask them to update it on your file.
Changing your password
Clinic staff: go to Settings → Your profile, and under Change password enter your new password twice (at least 8 characters). This signs your other active sessions out.
Pet owners: the portal doesn't have a change-password screen while you're signed in. Sign out and use Forgot password on the sign-in page to set a new one instead.
Notification preferences
Clinic staff: go to Settings → Notifications to choose which events email you, such as booking requests, urgent triage flags, lab results, refill requests, failed payments, and notes waiting on your co-sign.
Pet owners: go to Account settings → Communication preferences. There are two switches: email reminders (appointment confirmations, recalls, and care updates) and text/SMS reminders (appointment reminders and check-in/check-out notices). You can also text STOP to any message to opt out of texts immediately.
Signing out
Clinic staff: click your avatar in the bottom of the sidebar and select Sign out. Pet owners: click Account in the portal navigation and select Sign out. On a shared or public device, always sign out when you're done.
FAQ
Try these in order:
- Make sure you're using the same sign-in method you used to create the account (Google vs. email)
- Use Forgot password if you use email/password
- Check that the email address matches what your clinic or the invitation used
- Contact support@chartling.io if none of the above works
For security reasons, Chartling ends all active sessions when you change your password. Sign back in with your new password. If you didn't change your password, contact support. Your account may have been accessed by someone else.
If your email address is used for both, you'll see both contexts after signing in. The clinic dashboard and the owner portal are separate experiences. Sign in once and switch between them.