Portal FAQ
Common questions about the Chartling owner portal.
Access & login
Check your spam or junk folder. If it's not there, contact your veterinary clinic and ask them to resend the invitation to the email address you want to use.
Sign-in links expire fairly quickly, so this is normal if you didn't click it right away. Ask your care team to resend. It takes about 30 seconds on their end.
Not on your own. Your sign-in email is on file with your clinic, so contact them directly to have it updated. See Account & login.
On the sign-in page, click Forgot password. A reset link is sent to your email. If you signed up with Google, use Continue with Google instead. You don't have a separate Chartling password.
Records
Records appear as soon as the vet signs and finalizes the visit note. There's no extra delay built in after that. If it's been a few days and the vet likely finished the visit, contact your care team.
No. The full SOAP note (subjective, objective, assessment, plan) is an internal clinical document. The portal shows the discharge summary, which contains the diagnosis, instructions, and medications your vet prepared for you.
Your care team links pets to your account manually. If a pet is missing, contact your care team and ask them to link the pet's record to your portal account.
Privacy
Only you and authorized staff at your veterinary clinic. Chartling staff do not access your pet's clinical records. Your data is scoped to your care team. No other clinic can see it.
Yes. All data is transmitted over HTTPS and stored in an encrypted database. Your login is protected by secure authentication. We recommend using a strong password or Google sign-in and signing out when using a shared device.
Contact your veterinary clinic and ask them to remove your portal access. They can deactivate your account, which prevents future logins. Clinical records (visit notes, medications) belong to your care team and are retained per their records policy regardless of portal access.
Notifications
Chartling sends appointment reminders and clinic communications on behalf of your vet. If you want to stop receiving SMS messages, reply STOP to the message. This opts you out of all SMS from that clinic via Chartling.
Go to Account settings → Communication preferences and turn off email reminders, text (SMS) reminders, or both. You can also text STOP to any message to opt out of texts immediately.
Will my card be charged automatically?
No, not for a stay, groom or visit. Even if your card is saved, a staff member reviews the bill and presses Charge. The only automatic charges are memberships or recurring plans you signed up for.