Getting started
Log in and see your pet's health records in minutes.
Access to the owner portal starts with an invitation from your veterinary clinic. You can't sign up on your own. Your care team's front desk or admin sends you an invite email when your account is ready.
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Accept the invitation email
Look for an email from your care team (sent via Chartling) with subject line "You've been invited to [Clinic Name]'s owner portal." Click the link inside soon after it arrives. Like most sign-in links, it's only valid for a short window, not indefinitely.
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Set up your account
Choose how you want to sign in: Continue with Google (recommended: no password to remember) or email and password. Use the same email address your care team sent the invite to.
The pet portal sign-in screen
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Confirm your pets
After signing in you'll see the pets your care team has linked to your account. Check that the names and species are correct. If a pet is missing, contact your care team. They need to link the record on their end.
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Explore your records
Select a pet to see their visit history, medications, vaccines, labs, and documents. Scroll down the pet's page to move between sections. Invoices are listed separately, on your main portal home page.
Once you're logged in, bookmark the URL so you can return without hunting for the invite email. The portal address is the same every time. The invite link is only needed for first-time setup.
FAQ
Check your spam or junk folder first. If it's not there, contact your veterinary clinic and ask them to resend the invite. They'll need the email address you want to use for the portal.
Sign-in links expire fairly quickly, so this is normal if you didn't click it right away. Contact your care team and ask them to resend. It takes about 30 seconds on their end.
Your care team links pets to your account individually. If all your pets are on file at your care team, they should all appear. If one is missing, contact your care team so they can add the link.
Your login is the same for both. Each clinic's invite link signs you in and sets that clinic as the one you're currently viewing, and once you've accepted an invite from a second clinic, a clinic switcher appears in the portal header so you can move between them without needing each clinic's link again.