Your records
Access visit summaries, medications, and documents your vet has shared.
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Sign in to the portal
Go to your clinic's portal link (bookmark it after your first visit). Sign in with Google or your email and password.
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Select a pet
The home page shows all pets linked to your account. Click a pet's name or photo to open their record.
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Browse by section
Use the tabs across the top of the pet profile to switch between Visits, Medications, Vaccines, Documents, and Invoices.
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Download what you need
On any visit, document, or invoice row, click the download icon to save it as a PDF. Discharge summaries are attached to each completed visit.
The discharge summary is the owner-facing version of the visit — it contains the diagnosis, instructions, and medications. The full clinical SOAP note (subjective, objective, assessment, plan) is internal to the clinic and is not shared in the portal.
What's available in the portal
| Section | What you see | What you don't see |
|---|---|---|
| Visits | Date, reason for visit, discharge summary, attending vet | Full SOAP note, internal clinical notes |
| Medications | Active prescriptions, dosing instructions, refill notes | Controlled substance dispense logs |
| Vaccines | Vaccine name, date administered, next due date | Lot numbers, internal vaccine records |
| Documents | Files you upload for the clinic — vaccine records from another vet, release forms, etc. | Files the clinic has on your pet internally (labs, internal notes) — the Documents tab is for sending files to your clinic, not receiving them |
| Invoices | Itemized invoices, payment status, payment history | Internal billing notes |
FAQ
All records from when your clinic started using Chartling are available. If your clinic recently migrated to Chartling, older records may not be in the system yet. Contact the clinic for historical records they haven't imported.
Records appear after the vet signs and finalizes the visit. If the vet hasn't completed the note yet, it won't show in the portal. Allow 24–48 hours after the visit. If it still hasn't appeared, contact your clinic.
Individual records can be downloaded one at a time. For a complete bulk export, contact your clinic and ask them to prepare a records export — they can do this from their Chartling admin panel.
The Documents tab only shows files you or a household member uploaded. If something looks unfamiliar, it was likely added by another household member on the same account — check with them first, then contact the clinic if it's still unclear.